HOW DO YOU SHIP MY ORDERS?
All Singapore orders are sent via our own delivery service or via SingPost.
All overseas orders are sent by registered mail via SingPost.
HOW LONG DO I HAVE TO WAIT FOR MY ORDERS?
Typically, local packages will reach you between 2 to 4 working days. Overseas packages will reach you between 7 to 14 working days from placing your orders. We will send you an email when the package is sent out. Please note that postal service delivery will take longer over the christmas season due to the high volume.
ARE YOUR PRODUCTS DROP SHIPPED?
With the exception of some personalised gifts that are drop shipped and may take 2 to 3 weeks to fulfil, we stock almost all the items that you see on our website in our warehouse. This means that we quality check every single item before they ship and you won't have to wait long to get your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.
It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.
WHAT HAPPENS IF MY PRODUCTS ARE DAMAGED OR LOST?
In the event of damaged goods received, we kindly request that you email us photo proof before we re-send the goods to you at no cost, subject to availability.
In the event of lost package, we will contact Singpost to verify that your order is indeed lost and re-send the order to you at no cost, subject to availability.
HOW DO I SEE YOUR SERVICE RATINGS?
Besides our own website, we sell selected products on ecommerce sites like qoo10, lazada and shopee. Kindly visit them to see our product and service ratings.
HOW DO I CONTACT YOU GUYS?
1) Chat with us on whatsapp (buttton on home screen)
2) Call us at our customer service at +65 9844 5409
3) Email us at email@example.com
4) Send us a message on our facebook messenger
WHERE CAN I DO A SELF PICK-UP IN SINGAPORE?
You can contact us and arrange for a meetup at Nex mall (Serangoon MRT).
CAN I GET A DISCOUNT IF I WANT TO PURCHASE AN ITEM IN BULK?
Yes we can arrange that. Simply email us the items and quantity you require and we will send you a discount code accordingly.